Refund Policy – LoadScreen

Welcome to LoadScreen. Our mission is to provide a diverse and exciting selection of computer games that cater to players worldwide. We value your satisfaction and strive to offer transparent policies regarding refunds for purchases made through our platform. This Refund Policy explains the conditions under which you may request a refund for digital game purchases, downloadable content, subscriptions, and other services related to computer gaming.

By purchasing any product or service from our platform, you agree to the terms set forth in this policy.

1. General Refund Terms

Refunds are granted only under specific conditions and within clearly defined timeframes. The eligibility for a refund is primarily based on the nature of the product, usage, and the time elapsed since purchase. Approved refunds will be issued to the original payment method wherever possible. Typically, refund processing times range from 5 to 10 business days depending on your payment provider.

2. Full Game Purchases

2.1 Standard Digital Games

• The refund request is submitted within 14 days of purchase.
• The game has been played for less than 2 hours in total.
• The game has not been transferred, shared, or otherwise distributed.

Requests that fall outside these conditions may be declined.

2.2 Game Bundles

• None of the games have been launched or downloaded.
• The refund request is made within 7 days of purchase.

Refunds for individual titles within a bundle are not offered.

3. Downloadable Content (DLC) and Expansion Packs

• Refunds may be issued if the content has not been downloaded, installed, or accessed.
• Requests must be made within 7 days of purchase.

If content has been accessed, used, or modified, refunds are generally not provided unless the content is defective.

4. Virtual Goods and In-Game Purchases

Virtual items such as currency, skins, weapons, or other consumables are non-refundable once delivered and/or used. Due to their nature, these items are considered final sale.

Exceptions may be made if:

• The item was not delivered due to a technical fault.
• Duplicate charges occurred.

Such cases must be reported within 3 days of purchase.

5. Subscription Services

5.1 Initial Subscription

You may request a full refund if cancellation is requested within 7 days of the first subscription payment and no significant content or features have been accessed.

5.2 Renewal Subscriptions

Refunds for subscription renewals are available if requested within 5 days of the renewal charge and if no service or content has been used during the renewed period.

6. Pre-Orders

• The cancellation request is made at least 3 days before the official release date.
• Any associated pre-order bonuses have not been claimed.

After release and activation, the refund policy for standard game purchases applies.

7. Technical Issues

If you experience issues such as:

• Game crashes,
• Installation errors,
• Connectivity problems,

please report the issue within 5 days of purchase. We will provide assistance or issue a refund if the problem cannot be resolved.

8. Unauthorized Purchases

If you believe a transaction was unauthorized:

• Report within 3 days of discovery.
• Provide any relevant details for investigation.

If confirmed, a full refund will be issued.

9. Refund Request Procedure

To initiate a refund:

• Provide your account information, order ID, purchase date, and reason for the request.
• Submit your request through the official support channels.

We aim to respond within 3 to 5 business days.

10. Policy Updates

This refund policy may be updated occasionally. Changes apply to purchases made after the update date. We encourage users to review this policy regularly.

Final Notes

At LoadScreen, we are committed to providing a fair and clear refund process to ensure your satisfaction. If you have any questions or require assistance, please contact our customer support team.

Thank you for choosing us for your computer gaming needs.